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Oftentimes Asked Questions - FedEx Delivery Director®
What is FedEx Delivery Manager?
FedEx Delivery Manager allows y'all to asking to customize your commitment preferences, manage delivery times and locations, and keep track of your FedEx® deliveries.
What is the toll to sign up for FedEx Delivery Director?
Signup is costless, as are most of the oft used options. A few of the delivery options are merely bachelor for a fee as noted below.
Which options are complimentary with FedEx Commitment Director?
The following services are complimentary:
- Signing up
- Saving preferences
- Receiving alerts
- Tracking shipments
- Signing for packages remotely
- Providing commitment instructions
- FedEx® Concord for Pickup
- Redelivering your package
- Requesting a vacation hold (up to 14 days)
I got a door tag. What do I do?
Follow the directions on the door tag to verify that your package is available for pickup. When yous arrive at the location listed on the door tag, provide a government-issued photo ID and your tracking number to pick up your bundle. If the address on your ID does not lucifer the recipient address on the package, bring a current bill with the matching name and address. For a package addressed to a business organisation, you must provide alternate proof similar a bill or a business organisation card showing your connection to the business. For whatsoever bundle requiring an adult signature, the packet will merely be released to someone 21 or older. Your packet will be held at the indicated location for 5 concern days, after which fourth dimension it may be returned to the shipper.
You may asking another delivery try by calling 1.800.GoFedEx 1.800.463.3339.
Exercise I have to download the FedEx® Mobile app in order to utilize FedEx Delivery Director?
While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Commitment Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.
What information is needed in gild to sign upwardly for FedEx Commitment Manager?
We just need your start and last name, your residential address, your email address and home phone number.
Which FedEx Delivery Director options require an additional fee?
The following options beginning at $v.55 per request:
- Deliver to another address (per bundle)
- Deliver some other day (per package)
- Schedule commitment time (per package)
*Fees vary based on location and will be determined when services are requested.
Fees for rerouting your commitment
Deliver your package to a more convenient address.
- $5.55 per bundle
More than 120 miles:
- $33.l per package (delivery 1 mean solar day afterwards the original scheduled delivery date)
- $22.50 per package (delivery 3 days after the original scheduled delivery date)
- $fourteen.50 per package (via FedEx Footing or FedEx Abode Delivery®)
Fees for requesting a specific commitment date/time
Receive packages on your schedule.
- $v.55 per bundle for delivery on a specific day
At a specific time between 5 p.thousand. and viii p.m. on your scheduled commitment day:
- $5.55 per package
At a specific time within a preferred two-hour window and on a specific engagement within 7 calendar days of the original delivery engagement:
- $11.50 per package
What is asking to FedEx® Hold for Pickup?
FedEx Concur for Pickup allows yous to request packages to be held at a FedEx location. You can choice up packages on your schedule at locations that are convenient to where you piece of work or live.
What is the borderline for making a request to FedEx Hold for Pickup?
Requests made prior to midnight, the day earlier scheduled delivery will exist available for pickup the side by side day.
Why was my bundle taken to a FedEx location for client pickup?
If a delivery requires a signature or if the package cannot exist left at your home, we may deliver your package to a nearby secure location for pickup, such as your local FedEx Role or Walgreens shop. With extended business organisation hours, you can terminate by the location listed on your door tag to selection up your package on your schedule, as early as the aforementioned day.
How long will a location hold my parcel for pickup?
A secure FedEx location will hold your packet for upwardly to vii days.
Why are certain commitment options unavailable to me?
Sure options may not apply to specific deliveries. For example, some shippers may restrict sure commitment options or may non allow recipients to modify the destination in one case the shipment is in transit. FedEx Delivery Manager will allow recipients to select simply eligible delivery options.
What is the deadline for choosing to deliver a bundle to another address?
You accept until midnight the day before delivery to change your delivery location on all eligible packages.
Why is my packet here, at this specific shop?
This location is near your dwelling and you can pick up your bundle in-shop on the aforementioned solar day as your missed delivery attempt.
How tin I foreclose my packages from being stolen?
With FedEx Delivery Managing director services, simply choose to accept your parcel delivered to one of 11,000 nearby secure locations. You tin also become tracking alerts, request a vacation hold and much more. Read More
How does a holiday hold work?
When yous select a vacation agree, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a appointment range y'all specify, up to 14 days. FedEx will resume normal commitment on the offset business twenty-four hour period after your specified end appointment.
Does FedEx Commitment Managing director provide the option of receiving notifications via text?
Yes, you tin can sign upward for FedEx Delivery Manager text alerts. Become instructions
What is a delivery exception?
A delivery exception occurs when a packet is temporarily delayed while in transit, due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle outcome like a flat tire, or other weather condition. Every effort is made to deliver every bundle as presently as possible, so an exception does non necessarily announce a tardily shipment.
How tin can I decline a FedEx delivery?
If a signature is required:
- Pass up a signature required package past telling the driver you don't want the package and refusing to sign for information technology
- For most businesses, refusal of packages can be done by a receptionist or gatekeeper
- Remember, don't sign acknowledging receipt if you are refusing the parcel
- If you miss three delivery attempts, a signature required package will automatically be returned to sender
If no signature is required:
- If no signature is required, you tin can still pass up delivery once the package has been delivered
- Call customer service at 1.800.GoFedEx 1.800.463.3339 and provide the client service representative your tracking number
- A representative will either help schedule a pickup or directly you to a FedEx dropoff location to complete the return
Source: https://www.fedex.com/en-us/faq/delivery-manager.html
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